Ordering Policies

Thank you for visiting The Custom Pennant String Company for all your pennant string needs.

Most of our products can be ordered online with a credit card through PayPal. PayPal has two different ways to pay:

First is by opening an account with them. They keep your billing and shipping information on record. They guarantee that the product you purchase is shipped.

Second is that they work as a merchant just like anyone else. You enter all your information just like any other online merchant and they send us your order and shipping information. They do not keep any information, nor do they ever give us your credit card information, regardless which way you order.

If you prefer, you can always order by telephone. Our sales staff is always ready to answer any of your questions and place your orders. Our office is open Monday through Friday from 9:00am to 5:00pm Central Standard Time.

If you would like more information, order a sample or purchase a product, please contact our office or sales representative.  You can contact our office by email, phone or fax, and a sales representative for your area will gladly assist you.

Flag colors from any color chart may vary depending on monitor settings.
We Can Assure you that All of our Products are of the Best U.S.A. quality available
Our website is our catalog.  If you do not see something on our website, call us and we can usually find what you’re looking for.
We use several manufacturers and our prices are primarily much lower than their catalog pricing. Because we receive special pricing, you get Lower Prices!
This is what sets us apart from other companies, and makes us a true Discount House.

Pennant Strings

We have the largest assortment available of pennant strings and streamers.
We do not have a minimum order requirement on our pennant strings.
You can choose your own combination of stock colors with no charge extra
We can mix any color combination you need whether we show it or not,
as long as the pennants are made in those colors.
Colors that are not in our stock colors are considered custom printed.
Because we believe in quality products, all of our pennant strings are made in the USA.
Free Shipping to Continental U.S. on Pennant String orders over $50 – UPS Ground
$9 shipping to Continental U.S. on Pennant String orders under $50 – UPS Ground
*Call For orders needing special shipping instructions, air delivery or outside the continental U.S.*

UPS Ground is Standard Shipping
We also ship to Canada, American Samoa, & The Caribbean – Call to Order
Normal production on Stock Plain Colored Pennant Strings is 1-3 business days
Normal production on Stock Printed Design Pennant Strings is 2-5 business days
Normal production on Custom Made Pennant Strings is 5-10 business days – After art approval
All Printed flags are tailored and printed to your specifications, therefore considered Custom
All Custom Made orders cannot be cancelled or returned once production starts.
Double Sided Custom Printed Pennant Strings are available. Just call for quote.
Rush orders are available for extra charge
There is a 20% restocking fee on all returned stock orders, plus shipping costs.
Pennant Strings are measured from end to end. For example; if the size is indicated as 100′,
there are approximately 90′ – 94′ of actual pennants and 6′ – 10′ of tie offs, thus equaling 100′.
There is a 20% restocking fee on all returned stock orders, plus shipping costs.

All of our Pennant Strings are made in USA

Artwork for Custom Printed Pennant Strings

Preferred Artwork in .pdf, .eps, or Adobe Illustrator (.ai)  – Vector format
If file is in .Jpeg or .gif file, art needs to be minimum of 300dpi at 1:10 scale (1in = 10in) for a 3’x5’ flag to guarantee a clear image.
We will try and match colors as close as possible. For specific colors, PMS (Pantone) Solid Coated colors are required.
If PMS Solid Coated colors are not supplied in writing, or in the artwork, we cannot be held responsible for color matches
once the item is manufactured.
CMYK colors do not always print exact on Pantone specific printers. Example: Blues will look somewhat Purple
Therefore, send artwork in Pantone, (PMS), when possible. We will do our best to convert CMYK to PMS if required.
Fonts need to be set in Outlines, (Curves), or you will need to include font files in email.
With our digital process, the Ink actually becomes part of the flag, and is sealed in.
Artwork that needs to be redrawn into vector artwork can be done for a nominal fee
Rush orders are available for extra charge

Larger orders and Summer months may take longer.
Rush orders are usually available with a rush charge.
Stock colors on Pennant Strings are considered Multi-Colored and
Red/White/Blue. If you choose your own combination of colors,
that is considered a custom string and may not be returned
*Call For orders needing special shipping instructions or air delivery*

We appreciate your interest and hope that we have served you well.

If you would like more information, order a sample or purchase a product, please contact our office or sales representative.  You can contact our office by email, phone or fax, and a sales representative for your area will gladly assist you.

Thank you again for visiting The Custom Pennant Strings Company.